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Jio Gigafiber Broadband connection : Top Q&A

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In our recent post we guided you about the registration, installation and pricing of Jio Gigafiber Broadband connection in detail. We have endeavored to answer all the possible questions that may arise regarding the use Jio Gigafiber Broadband . So here are some of the queries coming up on social media and internet regarding Jio Gigafiber Broadband :

1. How does the Recharge system work in Jio GigaFiber Connection? 
Jio Broadband connection is currently available as Jio Preview only which can also be deciphered as Trial roll out.During this phase customers get unlimited data every month. But there is limitation of 100 Mbps speed until the usage of 100 GB data in monthly cycle.Once this limit is reached, the effective speed of 1 Mbps will be applicable . However, you can revive your 100 Mbps speed with a top-up recharge and this top up recharge will replenish 40 GB data in your monthly plan.

Jio GigaFiber’s top up recharge can be done via  Jio website and My Jio app. During every month period users can do 25 top ups with 40 GB of data  which means 1000 GB data beyond the monthly limit.

2. How to contact Reliance Jio customer care?  Is there any customer care number of  Jio Gigafiber Broadband ? 
Reliance Jio has appointed separate representatives in every area as Jio Gigafiber customer care. It is very difficult to find specific numbers at this stage. By the way, interested customers can call 18008969999. This is Jio Broadband’s Customer Service Center number 18008969999 .

3. When the ONT Gigahub gets spoiled, will the customers have to pay for replacement? 
As per Jio’s customer care service , after the loss of Jio GigaHub, there is no replacement policy framework yet.  Incase of connectivity problem Jio Customer care number and make him aware of your problem. After this an engineer will come home and solve your problem.

4. How many devices can be connected in addition to Television from JioGega Hub? 
Jio Gigahb has a total of 7 ports on the back portion. There are total three LAN ports, two USB ports and one connection is these ports. The connection reaches the internet to Gigahb through these ports. And a port is for the phone. How to connect the Live DTH service from this hub, it is not clear.

5. How many Jio Gigaphiber connections can be used for each house? Is there any limit? 
As per Jio’s customer representative the situation is not clear about it and will be made public during official launch.

6. Is the Jio Gigafiber broadband 5GHz or 2.4GHz connection? 
Its a good option to have both the frequencies. The company is offering both of them. Users can choose one of 5GHz or 2.4GHz according to their need.

7. Is there any limit to using data usage per day in Jio GigaFiber Broadband ?
In Reliance Broadband connection, you can use the data according to your convenience. There is no limit to this. Customers get unlimited data for use every month. But the speed of 100 Mbps will be given only 100 GB data. After the specified limit is reached, the speed of 1 Mbps will be obtained from the speed. But if you want to recharge the top up once again you can get the speed up to 100 Mbps.

8. What is the speed of internet in Jio Broadband connection? 
As per the report from trial users it is apparent that get a speed of more than 80 Mbps.

9. Explain the Jio Giga TV and the Jio Giga Voice connection in detail? 
There is nothing official about the Jio Giga TV and the Jio Giga Voice service from Reliance Jio . Jio Giga TV will run on optical fiber or through a dish antenna, these are not conclusive . The company will make official announcement regarding Reliance Jio TV and Jio Giga Voice after the trial run.

10. What is the process of securities deposit refund? How long will the refund process take?
If you are not satisfied with the Jio Gigafiber connection, then you can request to remove the connection. After this, the process of refund will start. We have been informed that the refund process will take 60 days. The amount of security deposit will be given back in the form of a demand draft of 4,500 rupees. The demand draft will be sent to your address where the broadband connection was established. If you wish, by contacting the Reliance Jio Customer Care Center, you can also get the amount of security deposit at the address of your choice.

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